Standard return
You changed your mind
Tell us within the return window. Keep the product protected and only handle it as needed to check its nature and features.
Help after an order
Returns, untangled.
A change of mind and a product problem follow different paths. Start with an email and we’ll send the instructions for your order.
The return process
Message first. Parcel second.
Do not send a return without the current address and instructions for your order.
Email us
Contact hello@poolora.co within 14 days of receiving the order. Include your order number and say that you want to return it.
Wait for the instructions
We will reply with the current return address and the details needed to identify your parcel.
Send the parcel
Protect the product, include the requested order details and keep your proof of postage.
Product issue
Something is not right
Describe the problem and include your order number. A photo can help us understand the issue, but it does not replace a clear description.
hello@poolora.co
One inbox for returns, product issues and order questions.
Not sure which path fits?
Describe the situation and include your order number. We’ll tell you whether it needs a return, a product report or a quick explanation.