Store terms.

Poolora operates the online store at poolora.co. You can contact us at hello@poolora.co.

The store is available in English. Product availability, checkout and order acceptance are shown on the website at the time of purchase.

Product pages describe the item, available options, price and availability. Images show the product as accurately as possible, but screen settings and lighting can affect how colors appear.

The final product price, taxes where applicable, delivery charge and order total are shown before payment. While an item is sold out, its page may remain visible without an active purchase button.

An order is placed by selecting an available product, reviewing the checkout summary, providing the required details and confirming payment.

Receiving the order request does not hide any later charge. The order confirmation records the accepted product, quantity, total and delivery details.

Available payment methods are displayed at checkout and may vary by device, destination, order value or payment provider.

Payment details are handled by the checkout and payment providers under their own security and privacy terms.

Available delivery methods, costs and estimated timing are displayed before payment. Any dispatch or delivery estimate starts only after an order has been accepted.

If delivery is delayed or the tracking information is unclear, contact us with the order number.

To request a standard consumer return, email hello@poolora.co within 14 days of receiving the order. We will provide the current return address and instructions.

The customer is responsible for protecting the returned product and may be responsible for return postage unless applicable law or the reason for return requires otherwise.

If a product arrives damaged, differs from the order or develops a problem, contact us with the order number and a clear description. Photos may help us assess the report.

Available remedies depend on the circumstances and mandatory rights under applicable consumer law.

Do not use the website in a way that disrupts its operation, attempts unauthorized access or infringes another person’s rights.

Temporary interruptions may occur during maintenance, provider outages or security work.

Information about personal data, analytics and browser storage is available in our privacy policy and cookie settings.

We may update these terms when the store, providers or legal requirements change. The current version and effective date are published on this page.

Terms that applied when an order was accepted continue to govern that order unless a mandatory rule requires otherwise.